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30 days from delivery, return shipping on us, refunds within 5 business days of arrival.
BEADORO is a small studio making hand-strung 20 mm resin beaded bracelets, so nothing here is factory-made and nothing is unreturnable. You have 30 days from delivery to send a bracelet back. We pay for the return journey - we send a prepaid label, you do not pay postage. If it was faulty or damaged in transit, we refund or replace without asking you to return anything at all.
| Return window | 30 days from delivery |
| Return shipping cost | Free - we send a prepaid label |
| Exchanges | Yes, another finish or series at the same price |
| Refund timing | Within 5 business days of the return arriving |
| Faulty or damaged items | Replacement or full refund, no return needed |
| Gift packaging | Not required to come back |
| Who to email | [email protected] |
Email [email protected] with your order number and what you would like to happen - refund or exchange. We reply within one business day and send a prepaid return label to the address on the order. There is no form to fill in and no reason to explain beyond what you want.
We do, and this is not a limited-time offer. Whether the bracelet is not right for you, or it arrived damaged, we cover the return journey. If a parcel comes back to us undeliverable, or comes back with the label removed, we still refund you in full - we will not make you pay postage twice for the same mistake.
Refunds go back to the original payment method within 5 business days of the return reaching our studio in our studio in China. Your bank or card issuer usually shows it a few days after that; if a week has passed with nothing showing, email us again with your order number and we will chase it.
We refund the full order value including the original shipping cost. There is no restocking fee and no processing deduction.
Yes - exchange for another finish or series at the same price, for example BEADORO Aurora for BEADORO Rose. If your wrist needs a different length, message us: we hand-string to measure, so a custom size is possible instead of an exchange.
Email us your order number and a photo. We send a replacement or a full refund at your choice, and we do not ask you to return a damaged item. If a strand arrives broken or a clasp fails in normal wear within the first 30 days, that is on us to fix and it is never treated as a change-of-mind return.
Only that the bracelet comes back in a wearable condition. The solid-wood keepsake box, the meaning card and the paper gift bag do not have to be returned. Please include the bracelet in the original mailer so it is protected on the way back.
Same policy, same window. A sale price is never a reason to refuse a return - we do not inflate a price and cross it out, so what you pay is what the bracelet is worth to us.
30 days from the day your parcel is delivered. Email [email protected] within that window and we will arrange the return or a refund.
We do. If the bracelet is simply not right for you, we send you a prepaid return label - you are not charged for getting it back to us.
Yes. Exchange for another finish or series at the same price, or a refund of the full order value. We restring nothing twice: a returned strand is checked, and if it has been worn we will offer a discount instead of reselling it.
Yes. The gift box and paper gift bag do not have to come back, and there is no gift receipt needed - the order number is enough.
Within 5 business days of the return reaching our studio, to the original payment method. Your bank may take a further few days to show it.
Email [email protected] with your order number and a photo. We send a replacement or a full refund and, where the item is faulty, we do not ask you to return it at all. Every order is packed by hand in our studio in China and should reach you in 8-14 days with tracking.
Questions about a specific order? Email [email protected] and we reply within one business day. · Last updated: 3 October 2026